Technical Support Analyst

3 weeks ago


Nottingham, Nottingham, United Kingdom ONLY FE Full time

Technical Support Position at ONLY FE

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We are seeking a skilled Technical Support Analyst to join our IT team at ONLY FE. As a key member of our support provision, you will be responsible for delivering high-quality technical support and customer service to our students and staff.

The successful candidate will have a strong background in IT, excellent problem-solving skills, and the ability to work effectively in a team. You will work closely with our IT Customer Service Team Leader and IT Services Business Partners to improve existing services and embed best practices.

Key Responsibilities:

  • Provide expert technical support to customers via phone, email, and on-site visits.
  • Collaborate with IT teams to develop and implement new processes and procedures to enhance the customer experience.
  • Stay up-to-date with the latest IT trends and technologies to provide informed advice and guidance.
  • Contribute to the development of new services and solutions to meet the evolving needs of our customers.

About ONLY FE

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ONLY FE is a forward-thinking education provider with a strong focus on innovation and collaboration. We offer a diverse range of courses and training opportunities for business and industry. Our IT team is dedicated to delivering high-quality IT services across our 10 locations, serving 25,000 students and 1,400 staff members.

Benefits

  • Competitive salary: £24,285 - £25,335 per annum
  • 35 days Annual Leave + 8 Bank Holidays + Opportunity to purchase up to 5 days annual leave
  • Access to Local government pension scheme
  • Discounts at various stores and services across the UK via our Vivup App
  • Various travel schemes including cycle to work, local transport, and car benefit scheme
  • Opportunities for professional development including 8 dedicated CPD days and our request to invest programme

A Great Place to Work

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We are committed to creating a supportive and inclusive work environment where our colleagues can thrive. We offer various benefits and support to ensure our colleagues feel valued and supported.

We are proud to be under the Endometriosis Friendly Employer scheme and are committed to tackling the stigma around menstrual health. We are also working towards achieving Menopause Friendly accreditation and have a team of accredited Mental Health First Aiders to support the wellbeing of our colleagues.



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