Windows and Office Technical Support Professional

16 hours ago


Nottingham, Nottingham, United Kingdom Nottingham College Full time
Role Overview

Nottingham College is seeking a talented Service Desk Analyst to join its IT team. This is an exciting opportunity to provide exceptional customer service, troubleshoot technical issues, and collaborate with other IT teams to improve support services.

As a Service Desk Analyst, you will be the first point of contact for students and staff, responding to IT queries and resolving issues promptly and effectively.

Responsibilities

Your key responsibilities will include:

  • Providing timely and effective resolution to IT incidents and requests
  • Collaborating with IT teams to improve existing services and develop new processes
  • Working closely with the IT Customer Service Team Leader and Business Partners to ensure seamless service delivery
Why Join Us?

We offer a supportive environment where you can grow and develop your skills, with opportunities for professional development and career progression.

Our benefits package includes:

  • 35 days annual leave, plus 8 bank holidays
  • Access to the local government pension scheme
  • Discounts at various stores and services via our Vivup App
  • Variety of travel schemes, including cycle-to-work, local transport, and car benefit options
  • Opportunities for professional development, including 8 dedicated CPD days and our investment programme
Requirements

To be successful in this role, you will need:

  • A passion for IT and excellent customer service skills
  • Strong analytical and problem-solving abilities
  • Effective communication and teamwork skills
  • The ability to work in a fast-paced environment and prioritize tasks efficiently
Salary and Benefits

The estimated salary for this position is £25,500 - £28,500 per annum, depending on experience.



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