Commercial Claims Handler
3 weeks ago
We are seeking an experienced Commercial Claims Handler to join our team in Birmingham, focusing on Commercial Property, Liability, and Motor Claims.
This role requires a customer-focused individual with proven experience in handling all classes of commercial claims. The successful candidate will manage claims efficiently from start to finish, ensuring service standards are met or exceeded.
Key Responsibilities:- Manage claims across multiple products, including Property, Liability, and Motor, ensuring service standards are met or exceeded.
- Maintain an efficient claims diary system, ensuring claims are followed up as required.
- Provide claims information and reports to internal teams and clients as needed.
- Ensure complex claims are handled according to company procedures.
- Acknowledge new claims to both clients and insurers, keeping clients informed to achieve the best outcomes.
- Meet with clients to present claims information.
- At least 2 years of Commercial Claims experience.
- Passionate about delivering exceptional customer service.
- Knowledge of Acturis is desirable but not essential.
- CII certification desirable, option for company support to undertake.
- Highly organized with excellent time management and problem-solving skills, able to multitask effectively and maintain a high level of attention to detail.
- Strong verbal and written communication skills.
We are committed to fostering a diverse, inclusive, and equitable workplace for both our team and clients. We believe that diversity of thought, background, and experience drives innovation and success.
We actively seek to attract, develop, and retain talent from all backgrounds and perspectives. We do not discriminate on the basis of race, ethnicity, gender, sexual orientation, disability, age, religion, or any other characteristic protected by applicable laws.
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