Technical Support Specialist

2 weeks ago


Craigavon, United Kingdom MCS Group Full time

Second Line Support Engineer Opportunity

MCS Group is working with a leading manufacturing company in Northern Ireland who supply their products to large chains worldwide. They require a Second Line Support Engineer to join their IT Team to provide ongoing support for their local site and worldwide sites via service desk.

You will be responsible for:

  1. Providing 1st and 2nd line support to onsite and worldwide users of the business.
  2. Supporting the onsite aspects of the Networking infrastructure.
  3. Supporting mobile devices across the business (Android & IOS).
  4. Assisting in disaster recovery planning and implementation across the business and performing necessary data backup and recovery tasks.
  5. Liaising with 3rd party application and systems vendors when required.

Essential Criteria:

Minimum of 3 years of experience in a 2nd Line or higher support role.

Hands-on experience supporting Microsoft Office 365 environment and tools.

Driving Licence and access to a vehicle.

Desirable:

Experience of working in an ITIL environment.

Experience working within a manufacturing environment.

What you will get in return:

Salary up to £36,000 DOE.

On-site working based in Lurgan Monday to Friday.

Great Benefits including Health care plan and more.



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