Fire and Security Systems Support Specialist

2 weeks ago


Craigavon, United Kingdom Technical Resources Ltd Full time
Job Title:
Technical Support Engineer

Job Summary:
Technical Resources Ltd is seeking a skilled Fire and Security Systems Technical Support Engineer to provide first-line technical support to clients via phone, email, and remote access. The ideal candidate will have a strong technical troubleshooting background, excellent communication skills, and the ability to work independently and as part of a team.

Key Responsibilities:
. Provide first-line technical support for fire and security systems to clients via phone, email, and remote access.
. Troubleshoot and resolve issues related to fire and security systems.
. Monitor system performance and escalate issues to second-line support when necessary.
. Assist with the setup and configuration of fire and security systems.
. Maintain accurate records of support requests and resolutions.
. Collaborate with team members on special projects and initiatives.
. Participate in ongoing training to stay updated on new technologies and systems.

Requirements:
. Minimum of 1-2 years of experience in a similar role.
. Basic understanding of fire and security systems is a plus, but not mandatory as training will be provided.
. Familiarity with CCTV, Intruder, and Access Control Systems, but not mandatory as training will be provided.
. Ability to pass a 5-year career background check.
. Clean criminal record.

What We Offer:
. 25 days holiday.
. Overtime available.
. Opportunity to work on special projects.
. Supportive team environment.
. Comprehensive training on Fire and Security systems.

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