Sales Coordinator

6 days ago

Croydon, United Kingdom Headstart Employment Full time

Job Purpose:

As a Sales Coordinator - Business Development with Headstart Employment, you will play a crucial role in providing effective sales coordination and business administration duties for our business in the sales area. Your primary objective will be to ensure the smooth and efficient running of the sales team, with duties including but not limited to:

  • Processing customer orders and enquiries in a timely and accurate manner.
  • Liaising with other departments for credit control and product availability, as well as delivery coordination.
  • Providing exceptional customer service and ensuring customer satisfaction.
  • Working closely with the sales team to maximise and further develop business opportunities within the sales area.

Key Responsibilities:

As a Sales Coordinator - Business Development, you will be responsible for:

  • Adopting, encouraging, and enforcing the company's core values and principles at all times.

  • Receiving and accurately processing customer orders and enquiries, progressing them to completion and ensuring customer satisfaction.

  • Purchasing items required to fulfil customer orders from internal and external suppliers, in accordance with the company's purchasing guide.

  • Liaising with other branches on stock transfers, both inwards and outwards, and keeping these to a minimum.

  • Liaising with other branches and departments on stock transfers and transferred orders, keeping customers informed at all times.

  • Accurately quoting transport costs and maximising recovery of these costs.

  • Liaising with the Branch Manager and other branches on customer delivery requirements to ensure efficient and cost-effective transportation of sales orders.

  • Keeping customers informed on items such as delivery, shortages, and completions, ensuring complete customer satisfaction.

  • Liaising with the Regional Business Development Manager and Branch Manager regarding the pricing of quotations.

  • Maximising sales opportunities and business development within the sales area, in conjunction with the Regional Business Development Manager and Branch Manager.

  • Developing sales through 'up/add on' selling at every opportunity.

  • Promoting Lindab products and services at all times, in conjunction with the Regional Business Development Manager and Branch Manager.

  • Ensuring that all discount changes are amended on the system in accordance with company procedures.

  • Liaising with the Branch Manager on items of low stock to ensure correct stock levels can be maintained.

  • Liaising with the Credit Control department on all items relating to customers' credit accounts and trade counter cash sales.

  • Completing daily duties in accordance with company procedures, including despatching, filing, updating 'ship & despatch' dates, and completing other general office duties.

  • Completing month-end procedures on time, ensuring that all necessary items are fulfilled, in order that the accounts department can correctly complete their duties.

  • Accurately handling cash and credit card payments associated with trade counter sales and processing such sales in accordance with company procedures.

  • Recording methods and amounts of payments on the appropriate report forms for accurate and correct reporting to the Credit Control department.

  • Becoming familiar with all aspects of the company's Axapta computer system that relates to your position.

  • Participating in annual stock takes and branch discretionary stock takes, as directed by the Branch Manager.

  • Assisting the Branch Manager in providing procedural, computer system, product, and services training to new members of branch staff, as appropriate to your and their role.

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