Service Advisor

2 days ago


Chelmsford, Essex, United Kingdom Lookers Full time

About the Role

Chelmsford Land Rover is seeking a skilled and dedicated Service Advisor to join our Aftersales Team.

Key Responsibilities

  • Coordinate and schedule appointments, services, and repair work for customers
  • Provide expert advice on warranty cover and recommend additional parts/accessories to enhance customer experience
  • Liaise with the Aftersales department to ensure seamless communication and efficient workflow
  • Manage high-volume customer interactions, including telephone calls and online booking queries
  • Keep customers informed of turnaround times and provide regular updates throughout the repair process
  • Maintain accurate customer records and update systems accordingly

Requirements

  • Excellent communication and interpersonal skills
  • Ability to explain technical information in a clear and concise manner
  • Previous experience with Kerridge/ADP or similar dealer systems is an advantage
  • Strong team player with initiative and problem-solving skills
  • Passion for delivering exceptional customer service and a genuine interest in the automotive industry

About Us

Chelmsford Land Rover is a reputable dealership committed to providing an outstanding customer experience. As a Service Advisor, you will play a vital role in ensuring our customers receive the highest level of service and support.


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