IT Support Specialist

1 week ago

Edinburgh, Edinburgh, United Kingdom DiverseJobsMatter Full time
About the Role

We are seeking a skilled IT Service Desk Analyst to join our team at DiverseJobsMatter. As a key member of our IT team, you will be responsible for providing first- and second-line support to our users, ensuring the highest levels of support and customer satisfaction.

The successful candidate will have a passion for IT, a desire to learn, and the ability to work collaboratively as part of a team. You will be responsible for resolving first- and second-line support requests, incidents, and IT queries, as well as providing day-to-day IT support requirements.

Key Responsibilities

  • Provide first- and second-line support of user incidents and requests within agreed SLA's.
  • Day to day support of our Office 365 environment including Exchange online, SharePoint, and Teams.
  • Provide VPN Client support.
  • Onsite and remote support (on-site rota).
  • Administration of Active Directory/Azure services such as user account creation, user permissions.
  • Software and hardware installations.
  • Laptop and mobile phone management using SCCM, Intune and MDM tools.
  • Application support for our office suite and some bespoke applications.
  • Ensuring all support requests are logged and managed on our IT Service management tool.
  • On-call support (rota) for out-of-hours emergency cover.

What We Offer

  • A competitive salary and benefits package.
  • The opportunity to work with a leading organisation dedicated to promoting energy efficiency and sustainable energy use.
  • A dynamic and collaborative team environment.
  • The chance to develop your technical skills and advance your career.

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