Store Operations Manager

2 weeks ago


Cardiff, Cardiff, United Kingdom AF Blakemore & Son Ltd Full time
About the Role

We are seeking a highly motivated and experienced Duty Manager to join our team at AF Blakemore & Son Ltd. As a key member of our retail leadership team, you will play a vital role in driving sales growth, delivering exceptional customer service, and developing a motivated and empowered team.

Key Responsibilities
  1. Store Operations: Assist the Store Manager in ensuring a safe, legal, and high-performing store, taking overall responsibility during Duty Manager shifts.
  2. Customer Service: Deliver excellent customer service, contribute to achieving store sales and profitability through 'Brilliant Basics, Moments of Wow, Food For Later, Food For Now'.
  3. Team Leadership: Manage, coach, and support colleagues, assisting in developing a motivated and empowered team through a positive, engaging management style.
  4. Performance Management: Carry out performance management and absence management as appropriate.
  5. Store Security: Responsible for occasional opening/closing of the store, colleague safety, and stock/cash security/accountability during shifts.
  6. Cash Handling: Carry out cash reconciliations, voids, and refunds and other 'management' tasks for till colleagues.
Requirements
  • Leadership Experience: Previous management or supervisor experience within a food retail or similar fast-paced operation.
  • Customer Focus: Committed to achieving and sustaining exceptional customer service standards.
  • Organisation: Able to plan, organise, and prioritise effectively.
  • Communication: Ability to communicate and influence at all levels.
  • Decision Making: Able to take appropriate action and make decisions.
  • Collaboration: Committed to promoting collaborative working.
  • Development: Enthusiastic and flexible with a positive attitude, committed to developing own skills and apply learning to improve own performance.
What We Offer
  • Competitive Package: Holiday, Maternity, and Paternity leave and pay in excess of statutory entitlements.
  • Wellbeing: Cycle to work scheme, 24/7 access to payslips, EarlyPay, and a range of wellbeing support services.
  • Development Opportunities: Outstanding Training & Development opportunities, gaining hands-on experience in a high-volume, fast-paced environment.
  • Benefits: Enhanced Maternity & Paternity pay packages, flexible working hours, and an excellent additional benefits package.
Why Choose Us

As a Disability Confident Committed employer, we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.



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