Sales Coordinator

4 weeks ago

London, Greater London, United Kingdom AccorHotel Full time

Sales Coordinator Job Description

The Sales Coordinator is a key role within the Sales team at AccorHotel, responsible for supporting the Senior Sales Manager with new business group opportunities and sales activities. This includes assisting with the day-to-day administration of the hotel's existing Corporate and MICE accounts, as well as supporting the Sales Team with all guest enquiries, questions, and requirements for reservations of hotel rooms.

Key Responsibilities:

  • Assist with an allocated portfolio, undertaking complete account tasks, supporting the Senior Sales Manager with maintaining, servicing, and developing the accounts, growing revenue, and tracking production.
  • Assist with the account production and support the Senior Sales Manager with conversion of Business groups and MICE as set down from existing and/or potential clients by preparation of contracts and related documentation.
  • Respond to group requests from time to time as set by your line manager.
  • Record all objectives and planned activities for any managed accounts, ensuring the information is up to date at all times.
  • Work effectively, ensuring all group/reservations inquiries are entered in the systems in a timely manner.
  • Assist the Senior Sales Manager with enquiries for group bookings as required, communicate immediately, and provide a reply or confirmation within a reasonable timeframe (24 hours).
  • Handle any other department issues related to groups, follow up on prepayment, routing vouchers.
  • Prepare group information sheets (group movements) and brief all involved prior to arrival of group.
  • Assist with in-house marketing activities, fam-trips, client hospitality evenings, presentations, show rounds, and promotional activities, as well as take minutes during department/client meetings and produce notes in a professional and organized manner when required.
  • Assist with office administration, ensuring all accounts have on file the necessary documentation, contracts, contact forms, and up-to-date Account Development Plans.
  • Work closely with the Senior Sales Manager to assist with the achievement of the overall sales target for the hotel on a monthly basis or when required.
  • Promote and maintain good public relations with PCOs, travel agents, airline companies, and commercial organizations, and solicit business for the hotel.
  • Help and advise non-residents/visitors with their general needs, resolve guest problems and complaints as appropriately and professionally as possible.
  • Carry out any other reasonable duties that may be required in line with the business demand.

Requirements:

The ideal candidate should have:

  • Relevant Diploma or Bachelor's degree (preferred)
  • Must have previous sales experience working in the hospitality industry
  • Proven track record of sales success
  • Understands how to communicate, negotiate, and network effectively
  • Good organization and time management skills
  • Excellent customer service and communication skills

Remote Work: No

Employment Type: Full-time

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