Centre Manager
2 weeks ago
Key Responsibilities:
* Secure new business by effectively managing the agreed sales process, including viewings, qualifying and scoring applicants, preparing quotations, and follow-up to obtain new occupants or record applicants' feedback on our CRM system.
* Provide administration and practical support for tenants moving out, ensuring that dilapidations are dealt with quickly prior to new tenant occupation.
* Ensure that all building occupants comply with our building regulations, providing orderly and conflict-free workspace for all users.
* Issue parking permits, maintain records, and deal with related parking issues and charges (where applicable if the building has parking facilities).
* Report building maintenance issues to the on-site maintenance team or Head Office where necessary.
* Monitor and maintain the standards and upkeep of the property.
* Cover reception, deal with phone calls, process incoming post/deliveries, and keep the reception office tidy and post trays labelled.
* Keep all building noticeboards up to date.
* Manage meeting room bookings and ensure occupants follow the Meeting Room Policy, offering refreshments to increase revenue.
* Responsible for ordering building consumables following the company Procurement Policy.
* Monitor cleaning standards and report material issues to Head Office.
Requirements:
* Sales experience (ideally in property letting or a similar commercial sector).
* Proactive working with the sales team to engage and secure new tenants by assisting with viewings.
* Customer services working experience with a good understanding of commercial business environments.
* Diary management skills to work as efficiently as possible and ensure coverage and regular visits across all designated buildings.
* Flexibility to work across multiple sites and adjust schedule to meet changing priorities and urgent demands.
* Good negotiation and conflict resolution skills.
* Confident to deal with customer and supplier queries face-to-face as well as over the telephone.
* Good understanding of compliance practices and recordkeeping for commercial Health & Safety, Fire Safety, and Asbestos regulations.
* Self-motivated with the initiative to work independently using common sense.
* Good time management skills and the ability to prioritize and work under pressure.
* Clear and accurate written and spoken English skills.
* A high level of numeracy.
* Good administration and organisational skills to manage workload and paperwork in an effective and controlled manner.
* A genuine team player with flexibility and a 'can-do' attitude - someone who is happy to assist colleagues and 'pitch-in' to get the job done.
* High level of computer literacy to use a CRM system, and solid experience of using Microsoft Office Excel, Word, and Outlook.
We are proud to be a Disability Confident Employer and are committed to helping find great work opportunities for great people.
If you are a motivated and experienced Centre Manager looking for a new challenge, please apply today"}
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