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Centre Manager

2 months ago

Surbiton, Greater London, United Kingdom Blue Arrow Tooting Full time
Centre Manager Job Description

We are seeking a highly skilled and experienced Centre Manager to join our team at Blue Arrow Tooting. As a Centre Manager, you will be responsible for ensuring that our customers have the best possible experience in our Serviced Office environment.

Key Responsibilities:
  • Manage and maintain the standards and upkeep of the property, ensuring that all building occupants comply with our building regulations.
  • Secure new business by effectively managing the sales process, including viewings, qualifying and scoring applicants, and preparing quotations.
  • Provide administration and practical support for tenants moving out, ensuring that dilapidations are dealt with quickly.
  • Monitor and maintain the cleanliness of the building, reporting any material issues to Head Office.
  • Manage meeting room bookings, ensure occupants follow the Meeting Room Policy, and offer refreshments to increase revenue.
  • Order building consumables in accordance with the company Procurement Policy.
Requirements:
  • Sales experience, ideally in property letting or a similar commercial sector.
  • Customer services working experience with a good understanding of commercial business environments.
  • Diary management skills to work efficiently and ensure coverage and regular visits across all designated buildings.
  • Flexibility to work across multiple sites and adjust schedule to meet changing priorities and urgent demands.
  • Good negotiation and conflict resolution skills.
  • Confident to deal with customer and supplier queries face-to-face and over the telephone.
  • Good understanding of compliance practices and recordkeeping for commercial Health & Safety, Fire Safety, and Asbestos regulations.
  • Self-motivated with the initiative to work independently using common sense.
  • Good time management skills and the ability to prioritize and work under pressure.
  • Clear and accurate written and spoken English skills.
  • A high level of numeracy.
  • Good administration and organisational skills to manage workload and paperwork effectively.

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