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Centre Manager

2 months ago

Surbiton, Greater London, United Kingdom Blue Arrow Tooting Full time

Job Summary

We are seeking an experienced Centre Manager to join our team at Blue Arrow Tooting. As a Centre Manager, you will be responsible for ensuring that our customers have the best experience in our Serviced Office environment.

Key Responsibilities

  • Manage the day-to-day operations of our Flexible Workspace locations, including securing new business and providing administration and practical support for tenants moving out.
  • Ensure that all building occupants comply with our building regulations, providing orderly and conflict-free workspace for all users.
  • Issue parking permits, maintain records, and deal with related parking issues and charges.
  • Report building maintenance issues to the on-site maintenance team or Head Office as necessary.
  • Cover reception, deal with phone calls, process incoming post/deliveries, and keep the reception office tidy and post trays labelled.
  • Keep all building noticeboards up to date and manage meeting room bookings.
  • Responsible for ordering building consumables and monitoring cleaning standards.

Requirements

  • Sales experience, ideally in property letting or a similar commercial sector.
  • Customer services working experience with a good understanding of commercial business environments.
  • Diary management skills to work efficiently and ensure coverage and regular visits across all designated buildings.
  • Flexibility to work across multiple sites and adjust schedule to meet changing priorities and urgent demands.
  • Good negotiation and conflict resolution skills.
  • Confident to deal with customer and supplier queries face to face and over the telephone.
  • Good understanding of compliance practices and recordkeeping for commercial Health & Safety, Fire Safety, and Asbestos regulations.
  • Self-motivated with the initiative to work independently using common sense.
  • Good time management skills and the ability to prioritize and work under pressure.
  • Clear and accurate written and spoken English skills.
  • A high level of numeracy.
  • Good administration and organisational skills to manage workload and paperwork effectively.
  • A genuine team player with flexibility and a “can-do” attitude.
  • A high level of computer literacy to use a CRM system and solid experience of using Microsoft Office Excel, Word, and Outlook.

About Us

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.