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Technical Support Specialist

2 months ago

Worcester, Worcestershire, United Kingdom West Mercia Police Full time

Job Summary

We're seeking a highly skilled Technical Support Specialist to join our team at West Mercia Police. As a key member of our Specialist Technical Support Team, you will play a vital role in delivering exceptional customer service and ensuring the highest level of technical support across our organization.

Key Responsibilities

  • Provide technical support to internal and external customers, ensuring a quality end-to-end ICT service.
  • Contribute to an efficient and effective customer service, working closely with colleagues to resolve technical issues.
  • Develop and implement DevOps processes in Power Apps/Automate and M365, with a focus on improving service delivery and efficiency.
  • Collaborate with the team to identify and implement process improvements, ensuring the department is offering the best level of service in terms of ICT services, specialist applications, and equipment.

Requirements

  • Experience in developing DevOps processes in Power Apps/Automate and M365.
  • Strong technical skills and ability to troubleshoot complex technical issues.
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

What We Offer

  • A competitive salary, including a market supplement of 5%.
  • A hybrid role with a mix of office and remote work.
  • A comprehensive benefits package, including 28 days annual leave, a generous pension scheme, and access to health and wellbeing services.
  • Opportunities for professional development and growth within the organization.

Why Work for West Mercia Police?

  • We value diversity and welcome applications from everyone.
  • We offer a supportive and inclusive work environment, with opportunities for flexible working.
  • We are committed to delivering exceptional customer service and making a positive impact in our community.