Anticoagulant Monitoring Service Administrative Support Specialist

4 weeks ago


Peterlee, Durham, United Kingdom Intrahealth Ltd Full time

Job Overview

IntraHealth Ltd is seeking a highly skilled and organized Administrative Support for our Anticoagulant Monitoring Service. As a key member of our team, you will provide effective administrative support to our Warfarin Team, ensuring the smooth running of our services and reception area.

Key Responsibilities

To provide a high-quality patient service within a safe and efficient working environment by providing administrative support to the Warfarin Team.

To provide a local point of contact for the Anticoagulant Monitoring Service.

To provide support to clinicians within the Anticoagulant Monitoring Service.

To work under the direction of the Anticoagulant Clinical Service Lead.

Administrative Support

To support the smooth running of the Warfarin Service and Reception area, including:

  • Reception Duty: answering inbound and making outbound Warfarin calls, transferring general calls to the correct department, restoring telephone services from call divert, receiving messages for internal and external staff, making tea/coffee for visitors, and ensuring the reception working area is left tidy and ready for use by incoming colleagues.
  • Managing staff home time process and updating spreadsheets.
  • Dealing with medication enquiries, requests for repeat medication scripts, appointments, and general/routine patient requests/enquiries.
  • Liaising with remote working clinical teams in NE, NW, and Yorkshire.
  • Creating anticoagulation practice reports and emailing to practices for all anti-coagulant services.
  • Distributing internal/external mail.
  • Filing and extracting records and documents relating to them.
  • Stock control: ensuring an adequate supply of stationery is available for each clinician, monitoring Warfarin stock levels, and ordering supplies as appropriate.
  • Ensure information about any unresolved or urgent matters is passed on to colleagues.
  • Processing and preparing new patient referrals.
  • Sending and receiving internal/external faxes.
  • Handling appointment lists.
  • Accurate management of the data held within the anticoagulant monitoring service, including registering and deregistering patients as appropriate.
  • Provide support to customers via telephone, email, and remote control for the range of services and products that IntraHealth provide.
  • Other general office administration.


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