IT Support Specialist

4 days ago


Bristol, Bristol, United Kingdom Ascend Consulting Full time

Ascend Consulting is a leading Managed Services Provider looking for a skilled 2nd Line IT Support Technician to work in their client's offices located in Bristol. This role combines both end-user support with more technical hands-on troubleshooting.

About the Role:

You will be based onsite in our client's office in Bristol and respond to incidents and requests via a modern IT Support System. As part of a team of two onsite technicians, you'll troubleshoot Desktops/Laptop, telephony, network and printing errors, investigate software issues and carry out daily checks.

This opportunity also includes server-based tasks and gaining insight into infrastructure-based technology. If you have excellent problem-solving skills and enjoy working in a fast-paced environment, this could be the perfect role for you.

Key Responsibilities:

  • Provide support to a diverse group of onsite and off-site users
  • Respond to incidents and requests via a modern IT Support System
  • Troubleshoot Desktops/Laptop, telephony, network and printing errors
  • Investigate software issues and carry out daily checks
  • Ensure computers are complaint with Cyber Essential Plus

What We Offer:

  • A competitive salary of £32,000 per annum
  • The opportunity to work with cutting-edge hardware, software and infrastructure technologies
  • A chance to gain insight into infrastructure-based technology
  • A supportive team environment

We are committed to providing a great working experience and look forward to receiving your application.



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