Technical Support Expert

1 week ago


York, York City, United Kingdom Edmund Optics, Ltd. Full time
About Us

At Edmund Optics, Ltd., we're passionate about building a vibrant community of dynamic individuals who share our commitment to excellence. As part of our team, you'll be surrounded by like-minded professionals from diverse backgrounds.

Salary

We're offering a highly competitive salary of £50,000 per annum for this exciting role.

Job Description

In this challenging and rewarding position, you'll be responsible for providing technical expertise and product guidance to customers across Europe. Your tasks will include handling customer queries, managing accounts, and collaborating with international teams to drive marketing initiatives forward.

Main Responsibilities:
  • Customer Support: Offer expert technical advice to customers, helping them select the right products for their needs.
  • Account Management: Oversee customer accounts, ensuring seamless order fulfillment and issue resolution.
  • Team Collaboration: Work closely with colleagues worldwide to develop and execute marketing strategies.
Essential Qualifications

To excel in this role, you'll need:

  • A Bachelor's degree in a relevant scientific or engineering field
  • Excellent English language skills
  • Proficiency in MS Office
  • Strong analytical and communication skills
What We Offer

Join our team and enjoy a comprehensive benefits package, including:

  • Company pension scheme
  • Private health and dental insurance
  • Substantial training and development opportunities
  • Cycle-to-work scheme/job bike program
  • Company events


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