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Community Engagement Manager
2 months ago
Community Engagement Manager
Role Overview:
As a Community Engagement Manager, you will play a pivotal role in fostering a dynamic and collaborative atmosphere for our members within the coworking environment. Your primary responsibility will be to act as a liaison between the workspace and its members, ensuring an effective and supportive ecosystem that encourages innovation and cooperation.
Key Responsibilities:
Community Development:
- Environment: Create and maintain a vibrant and productive atmosphere for all members.
- Event Management: Organize and execute a series of events tailored to the community's needs.
- Relationship Building: Engage with members to understand their requirements and promote collaborative opportunities.
- Resource Facilitation: Connect members with relevant partners and support services to enhance their experience.
- Member Feedback: Implement regular feedback systems to continuously improve services and offerings.
Membership Oversight:
- Marketing Initiatives: Actively promote the coworking space to attract new members through various channels.
- Onboarding Process: Conduct tours for prospective members and ensure a smooth onboarding experience.
- Member Retention: Develop strategies to keep existing members engaged and satisfied.
- Business Growth: Drive new memberships and meet revenue targets through additional services.
- Conflict Management: Address and resolve any issues that arise within the community.
General Administration:
- Financial Oversight: Manage the budget effectively, including supplier relationships and member accounts.
- Team Collaboration: Work closely with the Community Coordinator to ensure optimal support for members.
- Membership System Management: Oversee the online membership platform to maximize its potential.
- Facility Management: Ensure the smooth operation of the workspace, including maintenance and supplier coordination.
- External Relations: Maintain strong connections with the broader business ecosystem and gather member feedback for ongoing development.
Desired Skills and Experience:
- A strong commitment to member success and community building.
- Experience in sales, customer service, or demand generation.
- Proven ability to manage customer satisfaction and resolve issues effectively.
- Excellent networking skills and a passion for connecting people.
- Experience in event planning and community outreach is a plus.
- Adaptability and a proactive approach to problem-solving.
- Basic project management and administrative skills.
- Familiarity with technology and digital businesses is advantageous.
- A genuine interest in promoting the local area and its businesses.
Additional Information:
Candidates are encouraged to provide a comprehensive supporting statement that demonstrates how they meet the criteria for this role.
A valid driver's license and insurance for business use are required for this position. However, accommodations may be considered for candidates with disabilities that prevent them from driving.
The organization offers a variety of benefits that can be explored further on the official website.
