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Dutch Speaking Sales and Service Advisor

4 weeks ago

Birmingham, Birmingham, United Kingdom AT Management Full time

About the Role:

We are seeking a motivated and enthusiastic Dutch Speaking Sales and Service Advisor to join our team at AT Management.

As an Inbound Sales & Service Advisor, you will be responsible for handling incoming sales inquiries and providing exceptional customer service. You will also make return outbound calls to prospective clients and make calls to those who have enquired in other ways.

Key responsibilities include:

  • Making and receiving calls to Customers to discuss existing broadband packages, booking appointments and up-selling.
  • Building rapport with your customers on the phone to maximise opportunities.
  • Engage customers in genuine, enjoyable conversations to understand their needs.
  • Through effective questioning, you will be able to understand customer needs to be able to deliver great service.
  • Update databases with customer details and your activity.

About You:

We are looking for someone who is:

  • Proficient in Dutch and English, both written and spoken.
  • Driven by success, goal-oriented and enjoys delivering great customer service in a fast-paced environment.
  • Result orientated and has a determined attitude to achieve your KPIs.
  • Possesses excellent interpersonal and communication skills.
  • Committed and resilient.
  • Keen to learn and develop.
  • Able to work as part of a team supporting colleagues where necessary.
  • Commitment to excellence.
  • IT literate.

Benefits:

We offer a range of benefits, including:

  • 24/7 GP cover.
  • Life Assurance Cover.
  • Company pension.
  • Employee discounts.
  • Career Progression.

Working Hours:

We are a full-time position working 40 hours per week, Monday to Friday, with shifts available from 9am till 6:30pm.

Remote Working:

We offer remote working opportunities.