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Customer Service Representative

1 month ago

Colchester, Essex, United Kingdom BUZZ Bingo Full time

Are you passionate about delivering exceptional customer service? Do you have a knack for building rapport with people from all walks of life? We're looking for a talented Customer Assistant to join our team at BUZZ Bingo in Colchester.

The Role

As a Customer Assistant, you will be the face of our club, providing a warm and welcoming experience for our customers. You will be responsible for ensuring that our customers have an outstanding experience every time they visit us.

Key Responsibilities

  • Build strong relationships with customers and provide personalized service
  • Be flexible and adapt to changing situations, working across various areas of the club, including front of house, book sales, treasury, machines, the bar area, and kitchen
  • Support with other duties as requested by the line manager
  • Ensure a safe and enjoyable environment for all customers and colleagues

What We're Looking For

  • Experience in delivering first-class customer service in a face-to-face role, preferably in a hospitality, retail, or leisure environment
  • Excellent communication skills and the ability to adapt to different situations
  • Basic numeracy knowledge and experience handling cash
  • A confident and proactive approach to ensuring all customers follow our company policies and standards

What We Offer

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A fun and supportive work environment
  • The chance to work with a dynamic and growing company

How to Apply

If you're passionate about delivering exceptional customer service and have a knack for building rapport with people, we'd love to hear from you. Please submit your application, including your CV and a cover letter, to [insert contact information].