Customer Service Representative

4 weeks ago


Colchester, Essex, United Kingdom PFAS Full time
Job Description

We are seeking a highly skilled and dedicated Customer Service Representative to join our team at PFAS. As a key member of our operations team, you will play a vital role in ensuring the delivery of high-quality services to our clients.

Key Responsibilities:

  • Provide exceptional customer service to clients, responding to their queries and concerns in a professional and courteous manner.
  • Work closely with the Clinical and Operational Teams to ensure seamless service delivery and efficient workflow progression.
  • Manage the day-to-day running of the administrative tasks of the assessment centre/reception, including meeting and greeting customers and recording their attendance times.
  • Liaise with colleagues within the assessment centre and remotely to ensure effective time management and smooth workflow progression.

Requirements:

  • GNVQ/NVQ Level 2 qualification or equivalent in Customer Service (D) or 4 GCSE/O level passes A-C or equivalent, including English and Maths (E)
  • Experience of working in a customer service/reception environment, as part of a multi-disciplinary team, and using various Microsoft Office programmes and databases.
  • Good working knowledge of Microsoft Office programmes and ability to learn new computer programmes.

Benefits:

  • Competitive salary of £14,040 per annum
  • 22.5 hours per week, Mon-Wed or Wed-Fri
  • Permanent contract
  • Employee Assistance Programme including free confidential counselling
  • High-street discounts
  • 21 days' annual leave plus 8 days' allocated for bank holidays (pro-rata for part-time colleagues)


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