Customer Service Representative
4 weeks ago
We are seeking a highly skilled and dedicated Customer Service Representative to join our team at PFAS. As a key member of our operations team, you will play a vital role in ensuring the delivery of high-quality services to our clients.
Key Responsibilities:
- Provide exceptional customer service to clients, responding to their queries and concerns in a professional and courteous manner.
- Work closely with the Clinical and Operational Teams to ensure seamless service delivery and efficient workflow progression.
- Manage the day-to-day running of the administrative tasks of the assessment centre/reception, including meeting and greeting customers and recording their attendance times.
- Liaise with colleagues within the assessment centre and remotely to ensure effective time management and smooth workflow progression.
Requirements:
- GNVQ/NVQ Level 2 qualification or equivalent in Customer Service (D) or 4 GCSE/O level passes A-C or equivalent, including English and Maths (E)
- Experience of working in a customer service/reception environment, as part of a multi-disciplinary team, and using various Microsoft Office programmes and databases.
- Good working knowledge of Microsoft Office programmes and ability to learn new computer programmes.
Benefits:
- Competitive salary of £14,040 per annum
- 22.5 hours per week, Mon-Wed or Wed-Fri
- Permanent contract
- Employee Assistance Programme including free confidential counselling
- High-street discounts
- 21 days' annual leave plus 8 days' allocated for bank holidays (pro-rata for part-time colleagues)
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