Customer Service Representative

1 month ago


Colchester, Essex, United Kingdom Holiday Inn Colchester Full time

Main Responsibilities:

The Guest Service Assistant will be responsible for delivering exceptional guest experiences, ensuring a safe and outstanding stay for our hotel guests.

Key Duties:

  • Support the hotel in achieving brand and company metrics and objectives.
  • Build and develop relationships with guests, assessing their needs and adapting our approach accordingly.
  • Recognize and appreciate repeat guests, priority members, and VIPs.
  • Follow SOPs to ensure consistent hospitality for all guests.
  • Maintain a high level of product and service knowledge about IHG hotels in your region and promote the hotel, products, and services to guests.

Company Culture:

Our company values and culture prioritize service excellence, and as a Guest Service Assistant, you will represent these values, ensuring that every guest receives a memorable experience.

Benefits:

Our rewards package includes:

  • Annual Conference Event and Awards
  • Apprenticeships
  • Robust career development opportunities and support for personal growth
  • Attractive discounts across major retailers, restaurants, and events
  • Complementary Employee, Family, and Friends discounts in hotels across our portfolio and at partner hotels worldwide
  • 50% off food and beverage while staying in our hotels
  • 24/7 Employee Assistance Line for mental health and wellbeing support, financial, and legal advice
  • FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)

Requirements:

We are looking for a candidate with previous experience in a fast-paced, customer-facing role and a passion for outstanding Customer Service. The ability to anticipate guests' needs is highly desirable, and you will be comfortable using a range of technology, including MS Office.



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