Customer Experience Representative

5 days ago


Colchester, Essex, United Kingdom Leeds Building Society Full time
Our Culture

We're a purpose-focused organization that values diversity and inclusion. Our culture is representative of the communities we serve.

Job Summary

In this role, you'll work closely with customers to understand their financial needs, providing tailored solutions and excellent service. This includes opening savings accounts, discussing product options, and ensuring a seamless customer experience.

Responsibilities:
  1. Provide exceptional customer service, responding to inquiries and resolving issues promptly
  2. Maintain accurate records of customer interactions and product sales
  3. Collaborate with colleagues to ensure efficient branch operations
Requirements

To succeed in this role, you'll need:

  • Proven experience in customer-facing roles, delivering high-quality service
  • Familiarity with Microsoft Office or similar software
  • A strong understanding of basic mathematical concepts and written communication skills
Benefits

We offer a competitive package, including:

  • An estimated salary of £25,000 - £30,000 per annum, depending on experience
  • Annual colleague bonus of up to 12%
  • Matched pension contributions of up to 10%
  • 26 days holiday, plus bank holidays and a holiday purchase scheme


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