Customer Experience Coordinator

1 week ago


Colchester, Essex, United Kingdom Lookers Full time

Company Overview

Colchester Volvo is a leading automotive dealership that prides itself on delivering exceptional customer service.

Salary: £34,000 per annum

The successful candidate can expect a competitive salary package, including a basic salary of £28,000 and an annual bonus of up to £6,000.

Job Description

We are seeking an experienced and dedicated Service Advisor to join our Aftersales Team. As a Service Advisor, you will be responsible for:

  • Booking MOTs, services, and other repair work for customers
  • Advising customers about warranty cover and upselling additional parts and accessories
  • Liaising with the Aftersales department to organize and schedule appointments
  • Managing customer queries and providing excellent communication throughout the vehicle's workshop time
  • Maintaining accurate customer records and updating systems when bookings are made

Required Skills and Qualifications

To be successful in this role, you must have:

  • Excellent communication skills and the ability to build rapport with customers
  • A warm personality and a passion for delivering a first-class customer experience
  • Previous experience using Kerridge/ADP or similar dealer systems would be advantageous
  • The ability to work independently and as part of a team

Benefits

In addition to a competitive salary package, we offer a range of benefits, including ongoing training and development opportunities.

Others

This is an exciting opportunity for someone who is passionate about customer service and the automotive industry. If you are a motivated and organized individual who is looking for a new challenge, please apply now.



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