Sales and Customer Engagement Representative

5 days ago


Widnes, Halton, United Kingdom Motorpoint Ltd Full time

Job Description:

We are seeking an experienced Sales and Customer Engagement Representative to join our team at Motorpoint Ltd. As a key member of our sales team, you will be responsible for providing exceptional customer service and selling our nearly new cars to customers in the UK.

About the Role:

  • This role involves working 5 days over 7, including weekends, with a 40-hour workweek, based in Widnes.
  • You will be required to have a full UK driving license and possess strong communication, people, and organizational skills.
  • Your primary responsibility will be to deliver exceptional customer service via telephone and face-to-face interactions, addressing customer queries and resolving issues efficiently.

Key Responsibilities:

  1. Deliver exceptional customer service to exceed customer expectations primarily via telephone and face-to-face interactions.
  2. Manage various administration tasks such as pre- and post-collection queries and issues, recording, handling, and resolving customer problems with empathy and efficiency.
  3. Utilize our CRM system daily to create customer cases and ensure actions are taken until the issue is resolved.
  4. Qualify customer needs upon arrival at site, ensuring their queries are addressed quickly and effectively by the relevant team member.
  5. Complete handovers for customer vehicle collections.
  6. Ensure customer satisfaction by contacting internal stakeholders to process inquiries and complaints accurately.
  7. Collaborate with the team to achieve customer service targets (NPS) every month.

Compensation and Benefits:

The salary for this position is £12 per hour, plus bonus. You will also enjoy a range of benefits, including paid time off, 28 days holiday plus additional days for birthdays, weddings, and moving house, and long service awards.



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