Sales and Customer Engagement Representative
5 days ago
Job Description:
We are seeking an experienced Sales and Customer Engagement Representative to join our team at Motorpoint Ltd. As a key member of our sales team, you will be responsible for providing exceptional customer service and selling our nearly new cars to customers in the UK.
About the Role:
- This role involves working 5 days over 7, including weekends, with a 40-hour workweek, based in Widnes.
- You will be required to have a full UK driving license and possess strong communication, people, and organizational skills.
- Your primary responsibility will be to deliver exceptional customer service via telephone and face-to-face interactions, addressing customer queries and resolving issues efficiently.
Key Responsibilities:
- Deliver exceptional customer service to exceed customer expectations primarily via telephone and face-to-face interactions.
- Manage various administration tasks such as pre- and post-collection queries and issues, recording, handling, and resolving customer problems with empathy and efficiency.
- Utilize our CRM system daily to create customer cases and ensure actions are taken until the issue is resolved.
- Qualify customer needs upon arrival at site, ensuring their queries are addressed quickly and effectively by the relevant team member.
- Complete handovers for customer vehicle collections.
- Ensure customer satisfaction by contacting internal stakeholders to process inquiries and complaints accurately.
- Collaborate with the team to achieve customer service targets (NPS) every month.
Compensation and Benefits:
The salary for this position is £12 per hour, plus bonus. You will also enjoy a range of benefits, including paid time off, 28 days holiday plus additional days for birthdays, weddings, and moving house, and long service awards.
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