Gaming Industry Retention Specialist

3 weeks ago


Manchester, United Kingdom BettingJobs Full time
Job Overview

BettingJobs is collaborating with a fast-growing online Crypto Sportsbook and Casino to expand their team with an experienced Retention Manager in Manchester.

This role would be best suited for an iGaming professional with in-depth knowledge of the customer lifecycle and proven experience managing rewards programs.

The estimated salary for this position is £55,000 - £65,000 per annum, commensurate with experience.

Key Responsibilities
  • Create and execute retention marketing strategies to build a robust retention program.
  • Develop loyalty initiatives to enhance customer engagement and support brand retention goals.
  • Lead special projects aimed at maximizing the profitability of the active customer base.
  • Oversee the management and optimization of the brand's rewards program.
  • Strategize to enhance key performance indicators (KPIs) for targeted customer segments.

Requirements:

  • Proven experience in the iGaming industry, preferably with an understanding of Crypto.
  • Demonstrated success managing rewards programs or customer loyalty initiatives.
  • Strong analytical skills with the ability to interpret data and effectively communicate insights and results to stakeholders.
  • Experience leading, mentoring, and inspiring teams to achieve objectives.


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