Contract Desktop Support Specialist

3 weeks ago


Barrow, Cumbria, United Kingdom Capgemini UK Full time
About the Role

We are seeking a skilled Contract Desktop Technician to join our End User Experience team at Capgemini UK. As an Onsite Engineer, you will play a critical role in supporting our high-profile clients across various industries.

Key Responsibilities
  • Proactively communicate with Level 3 teams to identify and resolve major technical issues.
  • Provide expert support for laptop/desktop hardware, networks, printers, and other IT equipment.
  • Develop and maintain in-depth knowledge of Microsoft Windows OS, including build, configuration, and registry settings.
  • Stay up-to-date with industry trends and best practices in IT service management.
  • Collaborate with colleagues to ensure seamless delivery of IT services.
Requirements
  • Strong understanding of Microsoft Windows OS, including Windows 11 and Windows 10.
  • Proficiency in Microsoft Office and basic knowledge of SCCM/Active Directory.
  • Experience with network technologies, including LAN/WAN/vLAN, DHCP, DNS/WINS, PXE, and VPN/remote connectivity.
  • Knowledge of computer peripherals, including printers, display screens, and docking stations.
  • Excellent communication and problem-solving skills.
What We Offer

As a Contract Desktop Technician at Capgemini UK, you will have the opportunity to work with a talented team of professionals, develop your skills, and contribute to the success of our clients.



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