IT Support Specialist
4 weeks ago
Job Title: IT Support Specialist
Job Summary:
We are seeking an experienced IT Support Specialist to join our team at Orion Engineering Services Limited. The successful candidate will be responsible for providing technical support to our clients in a busy office environment.
Key Responsibilities:
- Provide technical support to clients using Windows desktop operating system, desktop and laptop hardware, and associated human interface devices.
- Support Multi-Function Printing devices and Apple iOS and Android mobile devices.
- Use company service management software to handle requests and incidents, ensuring clear and relevant updates are logged.
- Respond to incidents and requests according to agreed SLAs.
- Liaise with customers through various means, ensuring users and other interested parties are kept informed of progress.
Requirements:
- IT technical competencies: desktop PC, tablet, and laptop support operations.
- Day-to-day support of Microsoft 365 services.
- Active Directory user admin.
- Ability to develop strong and cooperative relationships with customers, IS colleagues, service providers, and other professionals.
Desirable Qualifications:
- ITILv4 Foundation certification.
- Relevant End User Compute services, e.g., Microsoft Windows, Microsoft 365.
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