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IT Technical Support Specialist

1 month ago

Barrow, Cumbria, United Kingdom Cammach Bryant Full time
Role Overview

The IT Service Support Analyst plays a vital role in ensuring the smooth operation of our End User Compute environment. This position involves providing technical support and assistance to users, prioritizing customer focus, and establishing trustful relationships with business customers. The successful candidate will be responsible for diagnosing and troubleshooting software and hardware issues, educating users on efficient software and IT hardware use, and ensuring the EUC environment is running smoothly and efficiently.

Key Responsibilities

* Diagnose and troubleshoot software and hardware issues on the End User Compute (EUC) environment
* Action requests from users related to IT software and hardware following company processes and policies
* Educate users on the efficient use of software and IT hardware resources
* Ensure the company's EUC environment is running smoothly and efficiently through following IS processes and procedures

Requirements

* IT technical competencies: Desktop PC, Tablet and Laptop support operations, Day to Day support of Microsoft 365 services, Active Directory user admin
* Ability to develop strong and cooperative relationships with customers, IS colleagues, service providers, and other professionals
* Well-organized with the ability to effectively prioritize work in order to meet deadlines
* Excellent written communications skills
* Excellent interpersonal and relationship management skills
* Systematic, disciplined, and analytical approach

Education and Experience

* SQA Higher qualification or equivalent
* Experience of delivering or providing IT user support to business customers
* Experience of deploying and supporting desktop and laptop equipment