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Client Services Manager
3 weeks ago
Job Title: Client Services Manager
Location: Hybrid; Office based in Southwark
The Goat Agency is a leading social-first advertising agency that specializes in delivering exceptional client results through innovative marketing campaigns and strategic partnerships. Our dedicated team harnesses the power of social media and influencer partnerships to drive real impact in the digital landscape.
Role Overview: As a Client Services Manager at The Goat Agency, you will play a vital role in our client servicing team, overseeing day-to-day client relationships and ensuring successful delivery of social media and influencer marketing campaigns. You will collaborate closely with internal teams to identify opportunities for growth and drive business success.
Client Relationship Management:
- Client Communication: Build and maintain strong relationships with assigned clients, understanding their evolving needs and preferences.
- Campaign Development: Collaborate with internal teams to develop and implement comprehensive campaign plans, aligning with client objectives and industry trends.
- Performance Reporting: Track campaign metrics, analyzing data to inform optimization strategies and drive better results.
- Budget Management: Monitor campaign expenses, tracking resources and ensuring projects stay within allocated budgets.
- Team Collaboration: Foster strong relationships with internal teams, including creative, strategy, and influencer partnerships, to ensure seamless campaign execution.
Requirements:
- Agency Experience: Minimum 3 years of experience in a client services or account management role within an advertising or digital marketing agency.
- Social Media Savvy: Strong understanding of social media platforms, trends, and best practices for marketing.
- Influencer Marketing Knowledge: Familiarity with influencer marketing strategies and experience in managing influencer collaborations.
- Project Management Skills: Proven ability to manage multiple projects simultaneously, prioritizing tasks effectively and meeting deadlines.
- Data Analysis: Comfortable working with data, analyzing campaign performance metrics, and drawing actionable insights.
- Excellent Communication: Exceptional verbal and written communication skills, enabling effective communication with clients and internal teams.
- Client-Focused: Passionate about delivering exceptional client service and building strong client relationships.
- Team Player: Collaborative and supportive team player, contributing to a positive and productive work environment.
Estimated Salary: £50,000 - £65,000 per annum.