Employment Coach

4 weeks ago

Guildford, Surrey, United Kingdom Maximus Full time

About the Role

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. We are seeking an Employment Coach to join our team in Guildford, UK.

Job Summary

The Employment Coach will work with customers to address their barriers to employment by providing individualised packages of support. This will include coaching and mentoring, as well as helping customers to identify employment opportunities and support them into and during employment.

Key Responsibilities

  • Support customers to address their barriers to employment
  • Provide coaching and mentoring to customers
  • Help customers to identify employment opportunities
  • Support customers into and during employment
  • Meet personal performance targets and Key Performance Indicators
  • Manage a caseload of customers
  • Undertake in-depth assessments of customers
  • Co-produce personalised action plans with customers
  • Use an integration framework of local specialist services to support customers
  • Work with multiple agencies to develop holistic approaches to support customers
  • Support customers in all aspects of job-search and interview preparation
  • Market specific customers to employers
  • Identify the specific recruitment needs of each employer
  • Co-produce effective in-work support plans with participants and employers
  • Be mindful of Health & Safety within the customer's workplace
  • Develop specialist knowledge areas
  • Develop relationships with key stakeholders
  • Proactively participate in continuous improvement activities
  • Maintain IT files and customer records
  • Comply with company policies

Requirements

  • Empowers & Inspires Others
  • Building Effective Relationships
  • Analytical Thinking & Problem Solving
  • Planning & Organising
  • Demonstrates effective questioning skills
  • Demonstrates effective coaching and mentoring skills
  • High level of digital literacy skills
  • Experience or ability to cold call and close agreements with employers
  • Demonstrates the ability to market specific attributes of customers to employers
  • Experience of working in a target driven environment
  • Experience of working with people with multiple and complex needs
  • Understanding of how to affect positive behaviour change
  • Quality & Compliance: Understanding of the requirement for accurate completion of paperwork and contract compliance
  • GCSE or equivalent in English and Maths at grade 'C' or above or equivalent qualification or experience
  • A strong commitment to personal and professional development
  • Commitment to develop and implement equal opportunities policy and anti-discriminatory practices in employment and service delivery
  • Ability to work within Corporate Policy, Procedures and Health & Safety Legislation
  • Commitment to the Company's safeguarding protocols
  • Ability to carry out the duties of the job with reasonable adjustments
  • Ability to meet the mobility requirements of the job
  • Eligible to Work in the UK status

Desirable

  • Member of IEP
  • Emotional Intelligence
  • Knowledge of the labour market, wider provision in the local area
  • Experience of securing employment opportunities for a wide range of individuals
  • Level 3 Award in Employability Services Sector or equivalent

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