Employment Coach

1 month ago

Guildford, Surrey, United Kingdom Maximus Full time

About the Role

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. We employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.

Job Summary

We are seeking an Employment Coach to join our team. As an Employment Coach, you will work with customers to address their barriers to employment by providing individualised packages of support. You will help customers develop the necessary skills and confidence to secure and sustain employment.

Key Responsibilities

  • Support customers to overcome barriers to employment
  • Develop and implement individualised plans to help customers achieve their employment goals
  • Work with customers to identify employment opportunities and support them into and during employment
  • Meet personal performance targets and Key Performance Indicators
  • Manage a caseload of customers using a variety of coaching strategies
  • Undertake in-depth assessments to fully understand a customer's circumstances, preferences, and barriers to progression
  • Co-produce personalised action plans with sequenced interventions and development opportunities
  • Use an integration framework of local specialist services to obtain support to address specific issues
  • Use social prescribing to develop and improve customer circumstances
  • Work with multiple agencies to develop holistic approaches to support customers
  • Support customers in all aspects of job-search and interview preparation
  • Source suitable job opportunities and market specific customers to employers
  • Identify the specific recruitment needs of each employer and undertake tailored pre-screens and group assessments
  • Co-produce effective in-work support plans with participants and employers
  • Be mindful of Health & Safety within the customer's workplace and actively promote and report (if appropriate) to ensure a safe working environment for all customers
  • Develop specialist knowledge areas and provide advice to other staff on these specialisms
  • Develop relationships with key stakeholders to maximise customer opportunities
  • Proactively participate in continuous improvement activities to ensure that the service continues to deliver excellent customer service
  • Maintain IT files and customer records to the required compliance and quality standards
  • Comply with company policies, including those for personal data security, safeguarding, and health & safety
  • Work from local hubs and community outreach locations to increase service accessibility
  • Work flexibility, including evenings and weekends, as well as being based in different hub locations when required
  • Actively promote Pluss, its vision, and values at all times
  • Uphold safeguard and promote the organisation's values and philosophy, particularly in relation to ethics, integrity, corporate social responsibility, equal opportunities, and diversity
  • Act on any issues of concern in relation to Safeguarding Adults and Children
  • Uphold and comply with Data Protection and confidentiality standards

Requirements

  • Empowers & Inspires Others
  • Building Effective Relationships
  • Analytical Thinking & Problem Solving
  • Planning & Organising
  • Demonstrates effective questioning skills, including probing and challenging
  • Demonstrates effective coaching and mentoring skills
  • High level of digital literacy skills, including strong working knowledge of Microsoft Office applications and web-based communication technologies
  • Experience or ability to cold call and close agreements with employers
  • Demonstrates the ability to market specific attributes of customers to employers
  • Experience of working in a target-driven environment
  • Experience of working with people with multiple and complex needs, including health conditions and disabilities
  • Understanding of how to affect positive behaviour change
  • Quality & Compliance: Understanding of the requirement for accurate completion of paperwork and contract compliance
  • GCSE or equivalent in English and Maths at grade 'C' or above or equivalent qualification or experience
  • A strong commitment to personal and professional development
  • Commitment to develop and implement equal opportunities policy and anti-discriminatory practices in employment and service delivery
  • Ability to work within Corporate Policy, Procedures, and Health & Safety Legislation
  • Commitment to the Company's safeguarding protocols
  • Ability to carry out the duties of the job with reasonable adjustments
  • Ability to meet the mobility requirements of the job
  • Eligible to Work in the UK status

Desirable

  • Member of IEP
  • Emotional Intelligence
  • Knowledge of the labour market, wider provision in the local area
  • Experience of securing employment opportunities for a wide range of individuals
  • Level 3 Award in Employability Services Sector or equivalent

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