Security Account Manager
4 weeks ago
As a Security Account Manager at Kings Security, you will be responsible for serving as the primary contact and driving force behind account delivery, ensuring seamless management and strong relationships with key stakeholders at all levels. This role is pivotal in sustaining current client relationships while identifying opportunities for cross-selling and expanding service offerings.
Key Responsibilities
Develop and implement an annual account management and sales plan for each client within your portfolio with objectives provided.
Maintain regular contact and build strong relationships with key stakeholders within client organisations through visits and communications.
Stay abreast of industry trends, emerging technologies, and competitive landscape.
Keep detailed electronic records for each account, including sales plans, pricing details, contracts, product ranges, forecasts, and quarterly strategic client plans, and present updates to the Director of Group Solutions and Managing Director.
Ensure adherence to company processes and regulations, consistently updating them as needed.
Prepare and execute action plans in alignment with the company's code of ethics.
Collaborate with the Managing Director on contract negotiations and renewals in conjunction with Director of Group Solutions.
Work with your team to conduct weekly, monthly, and quarterly performance analyses and monthly service review packs. Lead the monthly, quarterly, and annual service performance review meeting and any other ad hoc meetings.
Maximise business potential by promoting cross-selling opportunities and driving growth in recurring revenue through networking and relationship building.
Provide support to the Managing Director as needed.
Address and resolve final account queries upon contract completion, ensuring successful invoice payments and supporting the credit control team with any issues.
Deliver monthly performance and target reports to the Director of Group Solutions, covering sales KPIs, client review meetings, debtors, and SLAs.
Coordinate with various departments to produce timely reports on deadlines, costs, and customer requirements.
Identify and resolve customer concerns promptly.
Effectively communicate the value proposition of our security solutions to clients.
Requirements
Security-related Account Director experience
Account development and building relationships
Capable of working with senior client directors
Excellent communication, negotiation, and presentation skills
Being proficient
Being analytical
Being self-motivated, energetic, and positive
Excellent verbal and written skills
Excellent computer skills
Organised and good planning skills
Confident
Being credible, persuasive, and tenacious
Flexible and willing to travel
Benefits
Supportive and Collaborative Environment
Company Car or Car Allowance
Company Health Care Plan
Company Pension
Life Insurance
25 days holiday plus Bank Holidays
Development Opportunities
Referral Scheme
Employee Recognition Scheme
Employee Benefits Programme, including shopping vouchers and discount; up to £1200 a year on real savings for everyday needs
Cycle to Work Scheme
Wagestream, get instant access to your wages through our financial wellbeing tool.
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