Digital Experience Ambassador

3 days ago


London, Greater London, United Kingdom BrainStation Inc Full time

Role Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Digital Experience Ambassador. As a key member of our community, you will be responsible for delivering exceptional experiences for our students and guests.

About Us

BrainStation Inc is a global leader in digital skills training and workforce transformation. Our mission is to equip individuals with the skills they need to succeed in today's digital economy.

Job Summary

The Digital Experience Ambassador will play a critical role in ensuring that our facilities are clean, well-maintained, and welcoming to all visitors. This includes coordinating event logistics, providing exceptional customer service, and contributing to a positive and inclusive work environment.

Key Responsibilities

  • Customer Service: Deliver five-star customer experiences by creating word-of-mouth excitement and building brand awareness in the local community through workshops, events, and courses.
  • Facility Management: Ensure facility cleanliness through regular walkthroughs and checklists, maintain audio/visual equipment, and execute events with ease.
  • Event Execution: Set up and manage events, including catering and operational requirements, to ensure seamless delivery.
  • Student Support: Prepare and package student Welcome Boxes, contribute to maintaining an exceptional student experience, and perform other duties to ensure day-to-day facility efficiency.

Requirements

  • A dedication to customer service and excellence.
  • An ability to adapt in a fast-paced environment and work independently.
  • Strong attention to detail and organizational skills.
  • A team player mindset with a 'can-do' attitude.
  • A thorough understanding of our product offerings.
  • Flexible schedule with evening and weekend availability.
  • Previous experience in event execution or hospitality an asset.

Benefits

We offer a competitive salary range of $45,000 - $55,000 per annum, depending on experience, plus benefits and opportunities for professional growth and development.



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