Customer Experience Ambassador
4 weeks ago
At Spane4all, we are seeking a skilled Customer Experience Ambassador to join our team. In this role, you will play a critical part in delivering exceptional customer experiences that exceed expectations.
Key Responsibilities- Connect with customers by living up to our brand promise of providing helpful and sensitive support while adhering to policy and process.
- Orient customers towards digital channels such as eChannels and Self Service to optimize every interaction and migrate cash transactions.
- Maintain procedures and processes contained in business guidelines, ensuring accountability for own performance and personal development.
- Improve knowledge and competencies by completing role-specific training on eCareers.
Serving retail and commercial customers, Spane4all is more than a bank. We offer life and short-term insurance, innovative savings and investment products, and a digital universe of solutions. Our aim is to help customers navigate everyday challenges and opportunities.
Compensation PackageWe offer an attractive salary range of R150,000 - R200,000 per annum, making us one of the top payers in the industry. This package includes a competitive benefits plan, comprehensive training programs, and opportunities for career growth and development.
Requirements and QualificationsTo be successful in this role, you must have excellent communication and interpersonal skills, strong problem-solving abilities, and a passion for delivering exceptional customer experiences. A degree in a related field or equivalent experience is required. You should also possess the ability to work effectively in a fast-paced environment and maintain confidentiality and discretion when handling sensitive information.
Benefits and PerksWe offer a range of benefits and perks to support your overall well-being and career growth. These include:
- A comprehensive benefits plan that includes medical aid, life insurance, and retirement savings.
- Opportunities for professional development through training and mentorship programs.
- A flexible work environment that allows you to balance work and personal responsibilities.
- A generous annual leave policy and public holidays.
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