Adult Social Care Specialist

3 weeks ago


Bradley Stoke, United Kingdom MSI Reproductive Choices Full time
Job Title: Adult Social Care Analyst

We are seeking a highly skilled Adult Social Care Analyst to join our team at MSI Reproductive Choices. As a leading provider of sexual and reproductive healthcare, we aim to empower clients' reproductive choices for a more equal world for everyone.

About the Role:

The successful candidate will play a key role in keeping everything running smoothly across our Clinical Practitioner, Right Care and Safeguarding teams. Your responsibilities will revolve around real-time data, monitoring employee activities, call volume, service levels, call queues, agent adherence, and staffing levels to keep performance on point.

Key Responsibilities:
  • Monitor and analyze real-time data to identify trends and areas for improvement
  • Develop and implement strategies to improve service levels and reduce call queues
  • Collaborate with the Contact Centre Operations Managers and various teams to ensure seamless communication and coordination
  • Provide data-driven insights to inform business decisions and drive continuous improvement
What We Offer:

We offer a competitive salary, a supportive work environment, and an impressive benefits package that goes beyond the basics. Our benefits include:

  • Financial Reward: Take advantage of free parking, a competitive salary with opportunities for progression, up to 5% employer pension contribution, and thousands of perks through Blue Light card
  • Health and Wellness: Access to a 24/7 Employee Assistance Programme, Doctor Line for over-the-phone GP consultations, and dedicated Mental Health First Aiders
  • Work-Life Balance: Enjoy a flexible schedule, a Birthday Bonus day off, and competitive family-friendly benefits
  • Career Development: Paid training, opportunities for accredited apprenticeship programs, and potential for career progression
About Us:

MSI Reproductive Choices is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults.

We are proud to be a disability confident level two equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity / expression, sexual orientation, national origin, disability, or age.



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