Adult Social Care Specialist
1 month ago
At MSI Reproductive Choices UK, we're committed to empowering clients' reproductive choices for a more equal world. As a leading provider of sexual and reproductive healthcare, we're seeking a skilled Social Care Analyst to join our team.
About the RoleAs a Social Care Analyst, you'll play a key role in keeping our Contact Centre Operations running smoothly. You'll be responsible for monitoring real-time data, employee activities, call volume, service levels, and staffing levels to ensure optimal performance.
Key Responsibilities- Monitor and analyse real-time data to inform decision-making
- Collaborate with Contact Centre Operations Managers and teams to ensure seamless operations
- Develop and implement strategies to improve performance and efficiency
- Provide data-driven insights to inform business decisions
We're proud to offer a competitive salary, opportunities for progression, and a range of benefits, including:
- Free parking
- Up to 5% employer pension contribution
- Thousands of perks through Blue Light card
- Access to a 24/7 Employee Assistance Programme
- Doctor Line for over-the-phone GP consultations
- Dedicated Mental Health First Aiders
- Flexible schedule
- Birthday Bonus day off
- Competitive family-friendly benefits
- Paid training and opportunities for accredited apprenticeship programs
We're a disability confident level two equal opportunities employer, committed to promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services. If you're passionate about making a difference, we'd love to hear from you.
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