Deputy Performance Manager

2 months ago

Wigan, Wigan, United Kingdom Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Full time
Job Title: Deputy Performance Manager

Job Summary:

We are seeking a highly skilled and experienced Deputy Performance Manager to join our team at Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust. The successful candidate will be responsible for managing performance within their area of responsibility, developing and implementing systems to achieve diagnostic and outpatient targets, and ensuring accuracy of Directorate 18-week waiting information.

Key Responsibilities:

  • Monitor and manage performance within own area of responsibility to assist in achieving diagnostic and outpatient targets.
  • Develop and introduce systems of waiting list management that are patient-focused, efficient, and allow pro-active management of increased demand.
  • Coordinate day case planners and ensure accuracy of Directorate 18-week waiting information using the trust Information Management System.
  • Develop and implement systems to achieve a balance between referral and hospital capacity, and regularly monitor and adapt systems to ensure clinic templates are full.
  • Assist in the development and maintenance of different information systems (and technology) to support the effective management of resources within the designated area of responsibility.
  • Review clinic utilisation to identify opportunities for improvements and implement change accordingly.
  • Ensure outpatient and inpatient capacity is filled by validating PTLs and complete Datix Incidents in line with Trust Policy.
  • Responsible for the case management of complaints as allocated by the Divisional Governance Team.
  • Regularly monitor and adapt systems to ensure clinic templates are full and in conjunction with Trust Policy, assist in developing robust booking systems in order to optimally use capacity.
  • Support admissions in order to optimally use outpatient capacity and make changes to improve patient pathways, liaising with other senior managers from relevant departments to ensure change is implemented and communicated.
  • Responsible for carrying out weekly one to ones with admissions teams, managing and reviewing their performance, to ensure compliance with National RTT Guidelines.
  • Review consultant follow up backlogs and identify any capacity issues and review consultant access times and identify any capacity issues.

Requirements:

  • Able to work under pressure and meet deadlines.
  • Ability to influence decision makers, negotiate, and handle conflict.
  • Word processing skills Microsoft Office suite (e.g. word, excel).
  • Ability to communicate effectively with different levels of staff, including clinicians and managers at a senior level.
  • To use initiative and work within limited precedent.
  • Awareness of Clinical Governance and Risk Management.
  • Health Records Policies and Procedures.
  • Relevant managerial experience of 'system' working and performance management.
  • Experience of managing staff, change management, training, and development.
  • Experience of capacity and demand planning.
  • Relevant postgraduate Diploma or NVQ level 6 (or equivalent specialist knowledge and experience through relevant training).
  • Evidence of professional and/or personal self-development.
  • Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation.

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