Technical Support Specialist
2 days ago
As a Technical Support Specialist at Giacom Group, you will be responsible for delivering exceptional customer service and support to our clients. This role involves providing technical assistance and troubleshooting services to customers via various channels such as phone, email, and remote dial-in.
Key Responsibilities:
- Provide technical support to customers in a timely and professional manner
- Troubleshoot and resolve customer issues related to software applications and products developed by Giacom
- Collaborate with internal teams to resolve complex customer issues
- Maintain accurate records of customer interactions and issue resolution
What You'll Need
To succeed in this role, you will need:
- Prior experience working with Abillity is essential
- Good understanding of the telecommunications industry
- Excellent verbal and written communication skills
- Ability to work effectively under pressure and manage multiple tasks simultaneously
About You
We are looking for an individual who is passionate about delivering exceptional customer service and has a strong desire to make a difference in the lives of our customers. If you are a team player with excellent communication skills and a passion for technology, we would love to hear from you.
What We Offer
Giacom Group offers a competitive salary of £45,000 - £55,000 per annum, depending on experience. In addition to a comprehensive benefits package, including flexible working hours, investment in your future career, and a range of learning and development opportunities.
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