Technical Support Specialist

1 day ago


Derby, Derby, United Kingdom Getinge Full time

We are seeking a highly skilled Technical Support Specialist to join our UKI Service department. As a key member of our team, you will provide efficient and timely technical support to customers and internal teams.

With a strong background in medical devices, you will be responsible for ensuring that our products perform at the highest level, improving customer satisfaction and operational effectiveness.

This is a hybrid role that requires a suitable workspace and an adequate internet connection speed to work remotely.

The successful candidate will have a competitive compensation package, including private healthcare, shopping discounts, and an Employee Assistance Programme.

Key Responsibilities:

  1. Deliver 1st line technical support to customers, Sales, and service teams
  2. Manage and communicate all technical updates and Field Actions
  3. Form strong relationships with BAs to ensure up-to-date technical support
  4. Work with the Technical Training Manager to deliver customer training courses

Requirements:

  • Level 3 C&G in Electrical/Electronic engineering or equivalent
  • Working knowledge of all equipment in the Medical Systems portfolio
  • IT skills in Office and Windows


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