Technical Support Specialist
4 weeks ago
We are seeking an experienced Technical Support Specialist to join our team in Derby. The successful candidate will provide top-notch support to our clients, handle support requests, and resolve issues with the highest standards.
About the Role:- Install, configure, and support Windows Server 2012-2025.
- Provide support for Windows 10, 11, and Windows 365.
- Maintain Active Directory (AD) and Group Policy.
- Administer, support, and migrate the Full Microsoft 365 Suite.
- Manage Microsoft Azure & Entra AD and Microsoft Intune.
- Support network infrastructure, including DNS, DHCP, TCP/IP, VLANS, and WAN.
- Configure routers, switches, and firewalls.
- Support VM Ware/Hyper-V and Veeam Backup Solutions.
- Manage Networking equipment from Draytek, FortiGate, Cisco, and Ubiquiti.
- Manage VPNs and VOIP Telephony (ideally 3CX).
- Assemble and install hardware.
- You must have excellent customer service experience.
- Previous experience providing IT support is essential.
- You enjoy problem-solving and are a team player.
- You hold a full driving license.
- Ongoing training and career development.
- Annual pay reviews.
- Team socialising and events.
- 25 days annual leave.
- Working hours: Monday to Friday, 9:00am - 17:30pm.
The estimated salary for this role is approximately £40,000 - £60,000 per annum, depending on experience.
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Technical Support Professional
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IT Technical Support Specialist
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