Complaint Resolution Specialist

4 days ago

Bristol, Bristol, United Kingdom Huntswood Full time
Senior Complaint Handler Opportunity

Huntswood is seeking a skilled Senior Complaint Handler to join an exciting project for a large retail bank. As a Senior Complaint Handler, you will provide exceptional customer service by resolving complaints in a timely and professional manner.

Key Responsibilities:
  • Investigate customer complaints to a high level and communicate resolutions in a clear and compliant manner
  • Use business banking product knowledge to provide high-quality service to customers
  • Interrogate various systems to gather information and support decision-making
  • Prepare bespoke letters to support clear and compliant communication with customers
Requirements:
  • A minimum of 24 months of banking complaint handling experience, including writing bespoke final response letters
  • Business Banking product experience is advantageous
  • Knowledge of FCA and FOS regulations surrounding complaints
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong attention to detail and ability to navigate in-house databases
  • Good MS Office skills, particularly MS Word
About Huntswood:

Huntswood is a market-leading UK contract recruiter, specializing in sourcing skilled and qualified specialists for large-scale client projects and niche interim appointments.

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