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Complaints Resolution Specialist

2 months ago

Bristol, Bristol, United Kingdom Huntswood CTC Limited Full time
Complaints Resolution Specialist

Huntswood CTC Limited is seeking a skilled Complaints Resolution Specialist to join their team. As a Complaints Resolution Specialist, you will be responsible for resolving customer complaints in a timely and professional manner.

Key Responsibilities:
  • Resolve customer complaints using available systems and databases
  • Communicate resolutions to customers in a clear and concise manner
  • Work independently and as part of a team to achieve goals
  • Provide excellent customer service and maintain a positive attitude
  • Stay up-to-date with FCA and FOS regulations surrounding complaints
Requirements:
  • Minimum 12 months experience in financial services complaint handling
  • Business Banking product experience beneficial
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong attention to detail
  • Good MS Office skills, particularly MS Word

Huntswood CTC Limited is an organisation that values its people and strives to make a positive difference. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.