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Complaints Resolution Specialist

2 months ago

Bristol, Bristol, United Kingdom Huntswood Full time
Complaints Resolution Specialist

Huntswood is seeking a skilled Complaints Resolution Specialist to join an exciting project for a large retail bank. As a Complaints Resolution Specialist, you will play a crucial role in resolving customer complaints in a timely and professional manner.

Key Responsibilities:
  • Resolve customer complaints using available systems and databases
  • Communicate resolutions to customers in a clear and concise manner
  • Work independently and as part of a team to achieve project goals
  • Utilize strong attention to detail and analytical skills to resolve complex complaints
Requirements:
  • Minimum 12 months experience in financial services complaint handling
  • Business Banking product experience beneficial
  • Knowledge of FCA and FOS regulations surrounding complaints
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines

Huntswood is an organization that values its people and strives to make a positive difference. If you are a motivated and detail-oriented individual with a passion for complaint resolution, we encourage you to apply.