Customer Experience Associate

1 month ago


Chelmsford, Essex, United Kingdom Scotiabank Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Senior Customer Experience Associate. As a key member of our branch network, you will be responsible for providing exceptional service to our customers, identifying and fulfilling sales opportunities, and contributing to the branch's targets.

Key Responsibilities
  • Act as a lobby leader, ensuring customers are appropriately triaged and/or assisted
  • Contribute to the branch's targets by identifying and fulfilling simple sales opportunities
  • Be a technology expert and share your knowledge with customers to help them better manage their banking needs

Requirements

  • Strong customer service skills and ability to build strong relationships
  • Ability to work in a fast-paced environment and meet targets
  • Strong technical skills and ability to promote digital banking options

What We Offer

  • A rewarding career path with opportunities for professional development
  • A competitive compensation and benefits package
  • The opportunity to work in a collaborative team environment


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