Digital Solutions Client Liaison
1 month ago
About the Role:
We are seeking an experienced Client Success Manager to join our fast-growing Digital Solutions team at Access Infinity. The successful candidate will be responsible for coordinating with designers and handling multiple client engagements.
Key Responsibilities:
- Build trusted relationships with client stakeholders
- Serve as the day-to-day point of contact for the clients and liaise closely with the design and development teams
- Be responsible and accountable for the account renewal and expansion targets
- Create and manage project timelines spanning the design and development teams
- Play a central role in understanding client business objectives during scoping phases and project workshops
- Manage client expectations throughout the project execution and ensure objectives are met
- Schedule ongoing reviews, testing and regular client governance meetings
- Prepare documents and collaterals to support internal and external communication
- Organise client training and materials for project delivery, including user guides for our digital tools
About You:
- 3-4 years' experience in the pharmaceutical industry as a Client Success Manager/ Account Manager / Project Manager or similar in a consultancy, digital solutions provider or industry
- Demonstratable experience in managing clients with digital solutions would be an added advantage
- Excellent communicator with experience acting as a client liaison
- Strong presentation and PowerPoint skills
- Time management
- Good understanding of the pharmaceutical industry, product launch or market access sectors is required
What We Offer:
- A strong training and development programme with 20+ learning modules to give you the best start to your global market access career
- Support will always be available from the senior team in an accessible, flat company structure
- Development opportunities and performance/promotion reviews to accelerate your development
- We believe in rewarding high performance and offer a generous compensation package
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