Digital Solutions Client Liaison

1 month ago


London, Greater London, United Kingdom Access Infinity Full time

About the Role:

We are seeking an experienced Client Success Manager to join our fast-growing Digital Solutions team at Access Infinity. The successful candidate will be responsible for coordinating with designers and handling multiple client engagements.

Key Responsibilities:

  • Build trusted relationships with client stakeholders
  • Serve as the day-to-day point of contact for the clients and liaise closely with the design and development teams
  • Be responsible and accountable for the account renewal and expansion targets
  • Create and manage project timelines spanning the design and development teams
  • Play a central role in understanding client business objectives during scoping phases and project workshops
  • Manage client expectations throughout the project execution and ensure objectives are met
  • Schedule ongoing reviews, testing and regular client governance meetings
  • Prepare documents and collaterals to support internal and external communication
  • Organise client training and materials for project delivery, including user guides for our digital tools

About You:

  • 3-4 years' experience in the pharmaceutical industry as a Client Success Manager/ Account Manager / Project Manager or similar in a consultancy, digital solutions provider or industry
  • Demonstratable experience in managing clients with digital solutions would be an added advantage
  • Excellent communicator with experience acting as a client liaison
  • Strong presentation and PowerPoint skills
  • Time management
  • Good understanding of the pharmaceutical industry, product launch or market access sectors is required

What We Offer:

  • A strong training and development programme with 20+ learning modules to give you the best start to your global market access career
  • Support will always be available from the senior team in an accessible, flat company structure
  • Development opportunities and performance/promotion reviews to accelerate your development
  • We believe in rewarding high performance and offer a generous compensation package


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