Digital Solutions Business Partner
3 weeks ago
About Us
At Access Infinity, we're revolutionizing market access for pharmaceutical organizations globally. Our company combines cutting-edge digital solutions with expert consultancy services to help clients bring their products to market efficiently.
The Role:
We're seeking an experienced Client Success Manager to join our fast-growing Digital Solutions team. This key position will coordinate with designers and handle multiple client engagements, playing a pivotal role in paving the way for innovative digital tools through cloud-based industry-leading applications.
Your Responsibilities:
- Build trusted relationships with client stakeholders and serve as the day-to-day point of contact.
- Liaise closely with design and development teams to ensure seamless project execution.
- Be responsible and accountable for account renewal and expansion targets.
- Create and manage project timelines spanning multiple teams.
- Understand client business objectives during scoping phases and project workshops.
- Manage client expectations throughout project execution and ensure objectives are met.
- Schedule ongoing reviews, testing, and regular client governance meetings.
- Prepare documents and collaterals to support internal and external communication.
- Organize client training and materials for project delivery, including user guides for our digital tools.
About You:
- 3-4 years' experience in the pharmaceutical industry as a Client Success Manager/Account Manager/Project Manager or similar.
- Demonstratable experience in managing clients with digital solutions is an added advantage.
- Excellent communicator with experience acting as a client liaison.
- Strong presentation and PowerPoint skills.
- Good time management skills.
- Good understanding of the pharmaceutical industry, product launch, or market access sectors.
What We Offer:
- A competitive salary of around $80,000-$110,000 per annum, depending on experience.
- A strong training and development program with 20+ learning modules to help you grow in your career.
- A flat company structure with accessible senior leadership.
- Development opportunities and performance/promotion reviews to accelerate your development.
- A generous compensation package that rewards high performance.
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