Quality and Training Officer

2 weeks ago

London, Greater London, United Kingdom easyJet Airline Company PLC Full time

Job Title: Network Control Training and Quality Specialist - Flight Planning

Description:

We are seeking a highly skilled Training and Quality Specialist to join our team at easyJet Airline Company PLC. As a key member of our Network Control team, you will be responsible for creating and delivering high-quality training and development programs to new starters and existing officers.

Your primary focus will be on building close relationships with the functional management team and seniors across functions to ensure that training needs are identified and met. You will also play a crucial role in future change initiatives, acting as a champion to gain buy-in from the wider teams while keeping current training packages up to date.

You will continually assess the existing skills and knowledge within Network Control to determine what training is needed to grow and retain these skills. Additionally, you will be responsible for ensuring the quality of our officers' work is of the highest possible standard through consistent quality assurance checks and audits.

Key Responsibilities:

  • Identify training and development needs through job analysis and regular consultation with management and senior teams.
  • Develop and implement comprehensive training programs for both new starters and existing colleagues within the ICC.
  • Collaborate closely with Functional Management and Seniors to meet all training needs, maintain training materials, and evaluate and improve training program effectiveness.
  • Monitor the quality of work through regular checks, including call monitoring, side-by-side coaching, and procedure adherence reviews.
  • Audit training records and policies to ensure compliance and relevance.
  • Lead investigations within Network Control, overseeing safety incident investigations and supporting the Safety Action Group (SAG) process.

Requirements:

We are seeking a dynamic individual with experience in Flight Planning to join our team. The ideal candidate will have strong organizational and planning skills, along with relevant training experience and excellent presentation capabilities. Proficiency in Microsoft Office and core systems such as EASA, AIMS, TOPS, eRes (where applicable) is required. The ability to manage training schedules effectively and multitask in a fast-paced environment is crucial, as is a collaborative approach to both face-to-face and remote learning.

What We Offer:

  • Competitive base salary
  • Up to 20% bonus
  • 25 days holiday
  • BAYE, SAYE & Performance share schemes
  • 5% pension
  • Life Assurance
  • Flexible benefits package
  • Excellent staff travel benefits

Location & Hours of Work:

This full-time role will be based in Luton, averaging 40 hours per week, working Monday – Friday office hours, with the flexibility to work shifts where necessary.

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