Quality and Compliance Officer

4 weeks ago


London, Greater London, United Kingdom Look Ahead Care Support and Housing Full time
About the Role

We are seeking a highly motivated and detail-oriented Quality and Safety Officer to join our team at Look Ahead Care and Support. The successful candidate will be responsible for providing practical, analytical, and administrative support to the different functions within the customer experience directorate.

Key Responsibilities
  • Assist with the management of the Look Ahead Health & Safety risk register and annual action plan.
  • Assist with occasional health and safety and quality audits to gain experience of operations in the field.
  • Champion the Health & Safety and Safeguarding departments intranet page and document control.
  • Champion the RIVO system, ensuring incidents are reported correctly and manage the follow-up actions.
  • Identify internal themes, trends, and good practice emerging from incidents, quality reports, and health and safety alerts.
  • Manage the mailboxes across the teams, including H&S, Safeguarding, and Quality, responding to any email queries and register this information for further investigation.
  • Support the processes Look Ahead needs to meet its statutory obligations in all areas pertaining to health, safety, and welfare at work, including statutory training and reporting.
  • Assist the Senior Health & Safety Manager in coordinating the administration and development of health & safety policies, systems of work, and procedures.
  • Analyze and collate the results of Quality visits across the organization, monitoring the return of improvement plans and self-audits.
About Us

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organization, we deliver over 120 services, providing support to around 6,000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive.

We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers, and volunteers to share this commitment.


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