Head of Mid-Market Operations

2 weeks ago


Shrewsbury, Shropshire, United Kingdom Radius Payment Solutions Full time
About the Role: We are looking for a Head of Mid-Market Operations to lead our Mid-Market team at Radius. The successful candidate will have extensive experience in account management, exceptional communication skills, and strong leadership abilities.

 

Job Description: In this role, you will be responsible for overseeing the delivery of exceptional client experiences, managing client relationships, and driving business growth. You will also need to ensure that phone answering is prioritized and log all relevant queries on the CRM system.

 

Responsibilities:
  • Oversight of the delivery of exceptional client experiences.
  • Manage client relationships to drive business growth.
  • Ensure phone answering takes priority and is answered in line with company guidelines.
  • Log all relevant queries on the CRM system, ensure SLAs are met, and maintain up-to-date notes on ongoing cases.
Requirements:
  • Extensive experience in account management.
  • Exceptional communication and leadership skills.

 

Salary: £60,000 - £70,000 per annum, depending on experience.

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